LUCARE AG · ZÜRICH
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Terms

Terms and conditions

Not yet reviewed by a lawyer. Waiting times, prices, payment and hourly rates are confirmed by Lucare AG. Still open are the cancellation deadlines in clause 4 — they match what Zurich chauffeur companies commonly agree, but they are a commercial decision, not a requirement. A lawyer should review this before the site goes live.

1. Scope

These terms apply to all chauffeur, transfer and charter services of Lucare AG, Zurich. Differing arrangements apply only where we have confirmed them in writing. For company clients with a framework agreement, the terms of that agreement take precedence.

2. Formation of the contract

Prices in the calculator and in the route tables on this website are indicative and create no entitlement. The contract comes into being with our written confirmation, which states the vehicle, the pick-up point, the pick-up time and the final price. From that point the price is fixed, even if the journey takes longer than planned.

3. Prices

All prices are in Swiss francs and include value added tax. The price covers the vehicle, the chauffeur, the motorway vignette, parking at the airport and the waiting time set out in clause 5. Per-kilometre rates and minimum fares are shown on the vehicle pages of this website. For journeys abroad, vignettes and tolls are inside the fixed price.

Not included are tolls or admission fees we advance at your request during the journey, and any surcharges expressly agreed beforehand.

4. Cancellation

You may cancel at any time. Cancellation must be in writing, by e-mail or message, and takes effect when it reaches us. The agreed pick-up time is the reference point.

  • More than 24 hours before: free of charge.
  • 24 to 4 hours before: 50 % of the agreed price.
  • Less than 4 hours before, or no-show: 100 % of the agreed price.

Special rule for WEF week in Davos and for multi-day bookings: here we commit the vehicle and the chauffeur across several days and turn other work away. Cancellation is free of charge up to 14 days before the first day of service; after that, 100 % of the agreed price is charged.

If a journey becomes impossible for a reason we are responsible for, you incur no cost. If we cannot carry out a confirmed journey we will tell you immediately and help you find an alternative.

5. Waiting time

  • Collection at Zurich airport: 60 minutes from the actual landing are included. We track the flight number you give us and adjust the pick-up ourselves.
  • All other pick-up points: 15 minutes are included.
  • Beyond that: pro rata at the hourly rate of the vehicle booked, billed in steps of 15 minutes.

On an hourly charter, waiting time within the booked duration is inside the price — the car stays with you.

6. Payment

We accept TWINT, the usual credit cards, cash in the vehicle, and invoicing. Invoices are payable within 10 days of the invoice date without deduction. Company clients with a framework agreement receive a monthly invoice with cost centre and internal reference.

For long distances, multi-day bookings and assignments during WEF week we may ask for a deposit. We say so with the confirmation, not later.

7. Your obligations as a passenger

Please give the pick-up point, destination address, number of passengers, luggage and — for airport collections — the flight number in full. We cannot answer for delays and extra costs arising from incomplete or incorrect details.

Seat belts must be worn. Smoking is not permitted. For children, please state age and height in the enquiry so the right child seat is fitted. Soiling that requires special cleaning is invoiced at cost.

8. Luggage and items left behind

Luggage is carried within the capacity stated on the vehicle pages. For oversized luggage, skis or musical instruments, please tell us beforehand. We keep items forgotten in the vehicle and contact you; we are liable for loss only where we are at fault.

9. Liability

We are liable within the statutory limits for damage caused culpably by us or our chauffeurs. We cannot answer for delays and consequential loss arising from traffic, weather, road closures, official orders, strike action or other circumstances beyond our control. We build in buffer on mountain roads in winter and for tight connections, but we cannot guarantee an arrival time.

10. Data protection

How we handle your details is set out in our privacy policy.

11. Applicable law and jurisdiction

Swiss law applies exclusively. The place of jurisdiction is Zurich.

Version

These terms apply from the day this website goes live. We may change them; for a confirmed journey, the version in force at the time of confirmation always applies.